On occasion, some users receive an error, when attempting to upload a text file via the software subscription registration bulk upload tool option. The tool times out and generates an error to contact Juniper Customer Care.
In this article, you will find information about what is causing the error and how to work around it.
A text file with 1000+ license authorization codes and corresponding serial numbers (for hardware activations) is uploaded via the Bulk Hardware License Activations Tool.
When the file is uploaded, the tool takes a long time to process and then times out, displaying an error message to contact Juniper Customer Care.
You may refer to this link for Juniper Agile Licensing Portal Frequently Ask Questions .
The Juniper Agile Licensing (JAL) tool has been designed to manage up to 1000 subscription registrations at one time. If more than the permitted number of registrations is uploaded, the tool will time out and generate an error.
The solution is to split the upload text file into maximum 1000 line items or less; this allows the tool to resume normal operation.
For further assistance, contact Customer Care .
2024-08-12: Updated the categories from Non-technical to Licensing2024-04-19: Changed title to Bulk Software License Activation error, as this is not just about subscription activations. Removed references to LMS. Changed the name of the tool to Bulk Hardware License Activations Tool. Added reference to software activations and not just hardware.2019-08-30: Content reviewed for accuracy; contact link updated.