Troubleshooting steps to get the Pulse client downloaded to your PC.

This article is a part of the Dynamic VPN Resolution Guide:  KB17220 - Resolution Guide - SRX - Troubleshoot Pulse client that is not working [juniper.net]

Symptom:

• Pulse client is not downloaded to PC

Perform the follow steps to solve the problem:

   From your Internet Browser, navigate to the Dynamic VPN URL: 

  Is the Juniper ‘User Login’ window displayed?

• No - I receive a message 'Please obtain the Pulse Client from the Pulse Website'?
  • Refer to KB29637 - Client connecting to SRX is no longer presented with option to download and install Pulse software from the SRX [juniper.net] .
• No - Nothing is displayed or site is unresponsive   - Continue with Step 2
• Yes - Jump to with Step 3

   From your PC, can you ping the public IP address of the SRX device?
        (Note: The ping service needs to be enabled on the SRX public interface to do a ping test; for more information, refer to KB17281 - Verify reachability to a SRX device [juniper.net] .)

• No   - Continue with the steps in KB17281 - Verify reachability to a SRX device [juniper.net]
• Yes - Continue with the steps in KB17234 - Verify 'HTTPS configuration' step [juniper.net]

   On the 'User Login' Window, do you see the message 'No license available?

• Yes - Continue with the steps in KB17292 - Check license usage & install license [juniper.net]
• No - Continue with Step 4

Do you get the message 'Invald username or password'?

• Yes  - On the SRX, is the Dynamic VPN 'Access Configuration' configured with RADIUS or Local authentication? 
  
  • RADIUS  - Continue with the steps in KB17421 [juniper.net]
  • Local  - Continue with the steps in KB17420 [juniper.net]
•   No - You should be able to download the "Pulse" at this point. Follow the prompts to download the client:

a.  You may be prompted with the following warning.  Select Yes .

b. Select Yes to install the "Junos Pulse" product:

c. The progress of the Dynamic VPN client download is reported as follows:

Notice that: Network applications may temporarily disconnect during the Client download and installation because of the reset of Ethernet Adapters.

d. Click Accept when prompted for the certificate:

  The following message appears.  Save settings and click on "Connect" :

e. Specify username and password (XAuth): It looks like:

• Resolution Guide - SRX - Troubleshoot Pulse VPN connections to SRX