Dynamic-VPN client has been installed, but Access Manager is not able to start

• Dynamic VPN client has been installed on PC
• Access Manager is being launched, but see the dialog box saying "Initializing Service", but never initializes
• Juniper Access Manager icon is grayed out in the systray

Once you have downloaded Access Manager, if you are not able to start up the service (if you hover over the Juniper icon in the systray, and it says Juniper Networks Access Manager service is not running), then it could be possible that the tokens for Dynamic VPN may need to be cleared out.  This requires you to have root access to the SRX device.

1. First, log in, and start shell.  To remove the tokens-info file, perform the following:
   
   root@SRX100> start shell
root@SRX100% cd /var/db/dynamic-vpn-ipsec
root@SRX100% rm -rf tokens-info
2. You will also want to restart the web-manage daemon, just to clear out any stale web cache. To restart the web-management daemon, go to the operational prompt, then issue the following command:
   
   root@SRX100> restart web-management
Web management gatekeeper process started, pid 24009

root@SRX100>
3. Uninstall the Access Manager, and go through the install process one more time.

2020-10-01: Archived.