The following article describes how to use Case Manager search features to find Cases.
How do I find out how many Cases were opened on a certain device throughout the year?
How do I locate the details of an RMA conducted 2 years ago on a certain device?
Use the Juniper Support Portal to manage your Cases and RMAs.
From the landing page select "Case" at the top of the screen. You can then search by using the following criteria:
Case ID
Customer Tracking Number
RMA Number
Serial Number
SSRN Number
Additional searches can be performed by clicking in the Global Search bar at the top.
To search by a Case Type, these options are available:
ASC
Admin
Technical
To search for specific Case Status, the following options are available:
Submitted
Assigned
In Process
Dispatch
Awaiting Customer
Pending Closure
ASC Closed
Closed
Pending Approval
Example: I need to know how many cases were opened on a particular device throughout the year:
Select search by serial number.
Enter the Serial Number and search.
Example: How do I locate the details of an RMA conducted two years ago on a certain device?
Go to the RMA tab.
Change the list view from "Recently Viewed" to "All Completed RMAs" (since RMA was conducted two years ago).
Sort by RMA #, Defective SN, or Replacement SN.
Select a Date Range and click Search for results.
Click the RMA hyperlink to view the details of the RMA that matches your search attributes.
2024-08-14: Changed the category to 'Portal Navegation'.2022-12-08: Updated the entire solution to reflect current information.
2018-12-06: Updated the entire solution to reflect current information.
2020-09-16: Updated links and search options from MyJ to Case Manager.