Where can I find guidelines and policies on the J-Care Essential End User Service Agreement?
Compliance requires documentation for the guidelines and policies of the J-Care Essential Services End User Support Agreement.
Where are the terms and conditions with definitions located regarding service-level agreements?
The JTAC reference guide does not cover the terms and definitions for service-level agreements and response times.
The following documents reference the Service Level Agreements (SLA) and Terms and Conditions for the J-Care Essential Services End User Service Agreement.
These documents outline the complete end-user support terms and conditions, including definitions, support obligations, hardware repair and replacement, technical support, support fees, and terms and termination information.
J-Care Technical Services End-User Service Agreements (EUSA) are located here .
The most specific US contract Service Level Agreements are located here .
The JTAC User Guide has a breakdown of the information for new end users accessing the Customer Support Center (CSC) and Juniper Technical Assistance Center (JTAC). Download the JTAC User Guide here .
If you need additional assistance, contact Customer Care to open a case.
2019-12-17: Minor, non-technical modification made