What is the process to upgrade the support contract for a product?

• What is the procedure and how do I get a quote for upgrading a current J-Care support contract?
• I have Next Business Day (NBD) Support and want to change it to Same Day (SD) J-Care Support, for the remaining time of the original contract.
• What is the process to upgrade the support contract on my product?
• How can I upgrade my current service contract?

The Juniper Networks Renewals team can assist with upgrading the service on a current support contract for your product. 

To contact the Renewals team and obtain a quote for the upgrade of service, do the following:

1. Access Juniper Support Portal and create a new case.
2. Select Admin case.
3. In the Request Type field, select 'Renewal Quotes'., in the Request Subtype field select 'Quote Revision'.

Customers may also reach out to their Reseller  for assistance in obtaining a quote to upgrade support.

If you need additional assistance, contact Customer Care .

2020-03-31: Updated contact information.
2024-04-19: Reworded "Service Request" to "case". Removed broken link and added "Juniper Support Portal".
2024-06-14: Updated the instruction on how to open an Admin Case.
Updated the word "category" to "Request Type".
Updated the link to Partner Locator