Description

How to find the cause of the secondary node in disabled state in a Chassis Cluster.

Symptoms

Secondary node is in disabled state, how to find the reason why the secondary node went to Disabled state.

Solution

  1. Run the "show chassis cluster information detail no-forwarding" command to help find the reason for the secondary node in a Disabled state. 

  2. In the example below the Control link failed, which caused the secondary Node to go into the "ineligible" state and then if the timer expires, it goes to Disabled. 

  3. In the below example the  " Ineligible timer expired " and still the control link is down. So went to the ineligible state. 

    root@lab-srx> show chassis cluster information detail no-forwarding
    
    Redundancy mode:
        Configured mode: active-active
        Operational mode: active-active
    Cluster configuration:
        Heartbeat interval: 1000 ms
        Heartbeat threshold: 3
        Control link recovery: Disabled
        Fabric link down timeout: 66 sec
    Node health information:
        Local node health: Not healthy
        Remote node health: Not healthy
    Redundancy group: 0, Threshold: 255, Monitoring failures: none
        Events:
            Apr 29 02:19:23.205 : secondary->ineligible, reason: Control link failure
            Apr 29 02:22:23.231 : ineligible->disabled, reason: Ineligible timer expired
    
    Redundancy group: 1, Threshold: 0, Monitoring failures: interface-monitoring
        Events:
            Apr 29 02:19:23.205 : secondary->ineligible, reason: Control link failure
            Apr 29 02:22:23.231 : ineligible->disabled, reason: Ineligible timer expired
    
    Redundancy group: 2, Threshold: 0, Monitoring failures: interface-monitoring
        Events:
            Apr 29 02:19:23.205 : secondary->ineligible, reason: Control link failure

     

  4. To find the root cause of the Control link failure , check the JSRPD log under /var/log on both node0 and node1 in the Chassis Cluster: 

    root@lab-srx> show log jsrpd

For more troubleshooting help in chassis cluster refer to KB20697 - [SRX] Troubleshooting steps if the Chassis Cluster is in Primary/Disabled State [juniper.net]

Modification History

2020-07-21: Updated the output based on the latest JUNOS code and added an additional troubleshooting link.
2022-10-05: Minor, non-technical edit.
2022-10-31: Updated solution.