Juniper Care Services provide rapid response from Juniper Networks’ technical service engineers and hardware replacement options that let you choose the right timing and resources for your network needs. Juniper Care increases your operational effectiveness and lowers operational costs. This allows your staff to concentrate on running the business, not fixing equipment. Juniper Care combines traditional 24x7 remote technical support, hardware replacement services, and online support. More than a simple break-fix service, Juniper Care helps you meet network demands with technical and operational support designed to keep your network running reliably, while at the same time protecting your high-performance networking investment. With Juniper Care (SVC) support contract, Juniper customers are entitled for direct support from Juniper, and can create a technical case through the support portal. To view the complete features & benefits, as well as entitlements included in a Juniper Care contract, please refer to the Juniper Care datasheet.
Partner Support increases operational effectiveness and lowers operational costs through service automation. This allows your staff, and your customer’s staff, to concentrate on running the business, not fixing the equipment. In the Partner support model your Juniper Partner is acting on your behalf and is the first point of call for all questions or assistance relating to your Juniper Networks products. Your Juniper Partner will create a login account for you, provide access to software downloads, and also provide 1st and 2nd level technical support. With a Partner Support (PAR) contract, Juniper customers should contact their Juniper Partner for technical support. If further assistance from Juniper TAC is required, the Juniper Partner will initiate the technical case in the support portal. Please note that Juniper customers will not be able to open a technical case directly when the support contract type on the device is PAR. Access Partner Support Datasheet for full service description.
Access Partner Support Datasheet for full service description.
NOTE: Cut-off time for submitting AR5, Next Day, Next Day Ship, and Next Day On-Site RMAs is 3 PM local time. If an RMA is created after 3 PM, the RMA will be processed the following business day. For instance, if an RMA is opened for you on Friday after cut-off, we will process the RMA by Monday.
For details on these offerings, contact your local Juniper Partner or Juniper Networks field sales manager.
You may also visit Juniper's How to Buy page.
2025-02-24: Updated descriptions and link to datasheet for each support types. 2023-03-29 Added 'Delivery' to the description if ND and NDCE support2022-08-09: Removed Spanish version as no one on the team is bilingual. 2019-12-21: Added 'Note' regarding cut off time.2018-09-05: Corrected link to Partner Support datasheet2018-06-29: Added 'Advance Replacement 5' reference.2017-09-01: Updated RMA information, Same Day definition, Same Day On-Site definition. Added delivery note.