My Juniper product has faced a hardware failure, and I need to transfer the software license keys from the defective device to a replacement device.I want to transfer my license to another device, how can I do that?Can I transfer my perpetual license to another device?
The replacement device on an RMA may be one provided by Juniper Networks or a spare of the same model provided from a partner's/customer's stock. Note to Partners: If you provide a spare from your newly purchased stock from commercial order, you will need to open an admin case to update the Install Base of the newly purchased spares in order to transfer license via self-service.
Important Notes:
Self-service RMA license transfer is available only where a Juniper RMA has been initiated by JTAC.
There is no option for self-service license transfer for the following conditions:
Customer/Partner Self-Sparing where no Juniper RMA # has been created. For JUNOS Licenses, see Can I transfer a JUNOS license without an RMA?
Juniper Advanced Threat Prevention (JATP) appliance
If your request falls into one of these conditions, contact Customer Care .
Note: For MX Series, if you are currently not using a key generated in JAL, no license transfer is required following RMA. You may continue to use the same license unlocking key or trust-based Software "Right to Use" on your replacement product. If you have misplaced your MX Series unlocking key or Software "Right to Use" document, then contact Customer Care with your Purchase Order details.
Step 1: Gather the RMA number and device serial numbers:
RMA Number (e.g. R299218954)
Defective Device Serial Number
Replacement Device Serial Number *
Tip: This information is located via the case or the RMAs tab in the Juniper Support Portal.
* The Replacement Device Serial Number may be one provided by Juniper Networks or a product of the same model provided by either a Juniper Partner or spare stock. When deploying your own spare, ensure that you contact Customer Care so that support entitlement and product registration information may also be updated.
Step 2: Activate the replacement licenses by using the RMA Tool:
Enter the Juniper Agile Licensing Portal (JAL).
Click the RMA License Transfer Tool option.
Enter the RMA details gathered in Step 1.
Click the Submit button.
Validate that the product information is correct and complete the RMA license transfer.
The completion screen will be displayed where you may download/email the license keys. To receive the license keys to multiple email IDs, separate each email address with a comma.
If an error message is received or you are unable to transfer the license keys via self-service, contact Customer Care.
Tip: For additional instructions on RMA license transfer for Junos OS-enabled products, refer to Juniper Agile Licensing Portal FAQ.
Step 3: Install the activated licenses on the replacement Juniper device.
For detailed instructions on Junos OS license key installation, consult: Adding New Licenses (CLI Procedure) .
Note: As specified in the important note above, for RMA license key transfer on Juniper Advanced Threat Protection (JATP Series), contact Customer Care.
For JUNOS SPACE and JSA (Secure Analytics), no transfer is needed, as the license keys are not node-locked. They are therefore not linked to a specific hardware serial number.
2025-08-26: Updated the information regarding JUNOS SPACE and JSA license transfer following an RMA.2025-03-14: Corrected Juniper Advanced Threat Prevention.2025-03-05: Removed XRE200, as they are end of service. As there are no more license keys that need to be transferred in LMS, I have only kept the reference to JATP and Junos Space, for which Customer Care need to be contacted and JSA, which does not have node locked licenses anymore.2024-07-30: Added KB83330 [juniper.net] as related information.2022-01-26: Modified Summary Section, added partners must open admin case for newly purchased parts from commercial order 2019-07-31: Updated section headers and added note regarding process for Junos Space.2019-07-31: Updated heading from "Non-Junos OS Products (e.g. SSG Series, JSA Series, Junos Space)" to "Non-Junos OS Products (e.g. SSG Series, JSA Series, NetScreen)" to avoid confusion about the instructions for Junos Space, added a reminder to contact Customer Care for RMA license transfer for Junos Space as radio buttons to remove an appliance in an existing fabric is currently disabled on customer-facing LMS
2019-07-13: Minor edit.
2019-01-25: Overhaul to ensure article is appropriate for all products in the Juniper Networks portfolio.
2018-12-17: Modified Important Note in the Summary section, added products that are supported in JAL, removed instruction for Junos OS devices