This article explains what happens after you complete the steps to create a new user login account with Juniper Networks.

• I can't log into the Support site. I just followed the steps to create a new user account . How long does it take to process the new user login account with Juniper Networks?

or

• When I try to reset my user password with the Reset Password Utility , I receive the error: User account is not active. Please contact Customer care.

1. After your request for a new user login account to the Support site has been entered, it is submitted to the Juniper Compliance team for a compliance screening. The standard turn-around time is within 24 hours from submission. 
2. Following successful account approval, you will receive an email (sent to the email address you used during the signed up process).
3. This email will contain a security link which will let you access your account to set your password. Important note: The security key will expire in 3 days. Your spam filter may catch this email. If you do not receive the email or were not able to set up the password within 3 days, please contact Customer Care for further assistance.
4. Once your password has been created, you will have access to Juniper Networks Support site and/or Juniper Networks Partner Center depending on your account user type.

• Contact Customer Care (Open a non-technical case)