Description

This article lists links to the various documents related to recovering a lost password or resetting the root and admin password for many Juniper Networks products.

 

Symptoms

Symptoms and Errors

  • Cannot log in to the device

  • Lost password \ forgot password

  • Change password

  • Asset recovery \ password recovery

  • Need to erase the configuration or reset to factory defaults

  • Root password changed to wrong password

  • Misspelled the root password

  • Configuration is corrupted

  • Recover password

  • Reset password

 

Solution

Select the appropriate product link to view the instructions for recovering or resetting a password:

Note: Most of the links require Support Portal login access.

ProductModelContent
Junos Platform Junos SpaceKB17582 [juniper.net] - [Junos Space] Password Recovery: How to reset default password for default user

KB16905 [juniper.net] - [Junos Space] Resetting Admin password using a USB stick

KB16853 [juniper.net] - What is the Junos Space maintenance user name and default password and how to change the password?
Router Products M, MX, T, PTX, ACX Series

Recovering the Root Password  [Junos Documentation]

KB10503 [juniper.net] - [EX/QFX/ACX] Password recovery procedure

KB21503 [juniper.net] - [MX] Recovering the root password on the MX80 platform

KB34980 [juniper.net] - [PTX] Root password recovery on PTX platforms

 Paragon AutomationPassword Recovery on Paragon Automation (login required)
 CTP DevicesKB36265 [juniper.net] - [CTP] Password recovery for release 9.x or higher
Software Defined Networking (SDN) NFX SeriesKB33122 [juniper.net] - [NFX150/MX150] Password Recovery 

KB31831 [juniper.net] - [NFX250] Password Recovery
Security Products SRX SeriesRecovering the Root Password   [Junos Documentation]

KB15725 [juniper.net] - [SRX] Getting Started - Factory Reset
 JSAKB31539 [juniper.net] - [STRM/JSA] How to reset the Web GUI admin password for JSA Series version 2014.X and later

KB34990 [juniper.net] - [JSA] Recovering a forgotten or lost root password
Switch Products EX / QFX SeriesKB10503 [juniper.net] - [EX/QFX/ACX] Password recovery procedure

KB12487 [juniper.net] - [EX] How to recover password and configuration for Virtual Chassis (VC) setup

KB31403 [juniper.net] - [EX] Password Recovery for EX2300 and EX3400

KB36510 [juniper.net] - EX4300-48MP password recovery

KB29650 [juniper.net] - QFX3100 password recovery 
Support GeneralKB11461 [juniper.net] - How do I reset my password in Juniper Support Portal

 

Modification History

2025-04-01: removed EOS products.
2024-08-13: removed reference of CTP View Servers as CTP is EOS:- Removed KB10938 [juniper.net] from reference
2021-09-07: Updated links.
2021-02-19: Added EX4300, EX2300, EX3400, QFX3100, CTP rel 9.x
2020-07-01: Added Software Defined Networking (SDN) and NFX Series devices
2020-01-08: Removed IDP Standalone (EOL) and SSL VPN (IVE OS) reference
2019-12-19: Updated MX and SRX to use official Junos documentation.
2019-10-30: Removed reference to WX devices (EOL)
2019-10-05: Updated link for JSA devices
2019-01-06: Removed J-Series (EOL)
2018-02-13: Updated link associated with CTP Devices