Description

This article provides instructions on how to manually install a license for the Security Threat Response Manager (STRM) appliance.

Symptoms

Customers are having problems while applying license on STRM.

Solution

If you are having problems installing a license on an STRM device, attempt to install it manually.

Follow these steps to install licenses manually, via the CLI,  on the STRM device:

  1. The license key is stored under /opt/qradar/conf/license.key.

  2. Log in to STRM using SSH Console.

  3. Save a backup of the existing license: 
    cd /opt/qradar/conf
    cp license.key license-old.key

  4. Copy the new license file to STRM box under / tmp.

  5. The license file will look similar to:
    [root@strm500-1 conf]# cat /tmp/license.key
    -----BEGIN REG KEY-----
    YMtWTNBBwqxAMUZovY7FVlyAl9k1Rzlf/8wIWNqP0fF7BJvLlhfHaDd15e6v/OIzCQFveFS9X6hw
    TeUsCopILU1T0/Tgf98ZWt8KpS+pkNyVcRYelz1yRSruQo3HqBcydcQKKQNlX2P8HcSIWS4UlIPi
    Em85ap2Wag1YTLii1p9ycjFundDQxstDzmvj/fNlj0iSO/HH9EainDvbEWwobDMBb6U77od+NVrt
    wazvKlHi+WR0SLvXXfSS/GlL6WaVl0ENljKPACyfASW6+V0TnBzS61W/fkJami7YNrNB2JOSqgyl
    JKqYN3H52E9he2UQxptxSl50uNrFOnSgzCZz+rxhQcsVzkt158xS9e6zXKcQF1b4XeGphmVFlpUv
    E3Gy002kUA6nrYsnOA9kinHrDelA58bfiMVTjg3sokMV7T3Y92n3Pp74oiGWKk4DIY4dlfFVstDl
    zaw4i2iNuTmOkLPRH2kcBDcHrmLCvqUR15k451JL00/b81EKyfZwwtC2iANv41z8Svr0IZhd0Z/b
    mGr3qoQXd5YUjaFKOntJUMJY17CjbdotpYM9X4vqDSnRqvaCwtv3J6rXX968u68xI2d4DAtXWXzv
    UeR4rf9nRexVsI/FP1lw+2tkUPiEN0ThtI9G9DHeZFLkJe+DnKt5/PxDbwplcFetYbKWEWNEmCml
    GTZhM62vPWS9D+1o4zfhrVo2q9ckjYS8G7lXlubtyDWVaqi9TQOfs00kR3m/O+Y=
    -----END REG KEY-----
  6. Copy the license key under the following directories:
    cp /tmp/license.key /opt/qradar/conf/
    cp /tmp/license.key /store/configservices/staging/globalconfig/
    cp /tmp/license.key /store/configservices/deployed/globalconfig/
  7. Restart the hostcontext process:
    #service hostcontext restart 

This will install the license on the STRM. Verify the installation by logging in to the WebUI; then browse to Admin > System Management > Select the host > License.

Note: This procedure no longer works in versions 2014 and above where System and Licensing received a development overhaul on the module.