On occasion, you could receive a survey that requests feedback about your recent experience with our support teams. You may not want to receive these surveys, particularly when your Customer Care cases are closed.
This article provides assistance with unsubscribing from receiving these surveys if you choose to do so.
The survey invitation is sent via e-mail. The Unsubscribe link is located at the bottom of the email.
Sample Survey Letter
Dear Valued Customer, Recently, Juniper Networks' Technical Support responded to a request you submitted concerning our products. We'd appreciate your participation in a brief online survey about your experience. Your valuable input will be used to guide quality improvement initiatives within Juniper Networks and a Juniper representative may follow up with you to better understand your ratings and comments. Our goal is to Deliver A Remarkable Customer Experience All-the-time, Everywhere . Case Number: 2018-0306-0699 Product Platform: Not Available Case Synopsis: TEST CASE Click here to complete the survey . If you experience difficulties with this link, please copy and paste the following URL into the address field of your browser: http://r3.tns-online.com/webui/rapclients/Juniper/JuniperSurvey.aspx?SID=1313&ID=3B8C4E8BED294BE49988928384643FE6 This survey is now available in six additional languages. You will have the option to choose your language preference when you begin. This survey should take only a few minutes of your time to complete, and all information will be kept strictly confidential within Juniper Networks . Thank you for your consideration. Sincerely, Andrew Kahl SVP Customer Success & Services Juniper Networks, Inc.
Recently, Juniper Networks' Technical Support responded to a request you submitted concerning our products. We'd appreciate your participation in a brief online survey about your experience. Your valuable input will be used to guide quality improvement initiatives within Juniper Networks and a Juniper representative may follow up with you to better understand your ratings and comments. Our goal is to Deliver A Remarkable Customer Experience All-the-time, Everywhere .
Case Number: 2018-0306-0699 Product Platform: Not Available Case Synopsis: TEST CASE
Click here to complete the survey .
If you experience difficulties with this link, please copy and paste the following URL into the address field of your browser:
This survey is now available in six additional languages. You will have the option to choose your language preference when you begin. This survey should take only a few minutes of your time to complete, and all information will be kept strictly confidential within Juniper Networks . Thank you for your consideration.
Sincerely,
Andrew Kahl
SVP Customer Success & Services
2018-05-08: Updated SVP name in sample letter; modified text related to unsubscribing from surveys