A user is unable to log in to the SD‑Cloud portal because their SD‑Cloud account is in an Inactive state.

• Unable to log into the SD‑Cloud portal.
• The only user in the SD‑Cloud organization with User Management privileges is inactive and unable to resend the activation email. 
• Attempts to create a new organization account using the same user information or to use the “Forgot your password?” option do not generate “Security Director Cloud - Password Reset” or “Juniper Security Director Cloud - Account Activation Request” emails. The associated user account is inactive, so no messages are delivered.

This issue typically occurs when a user has not logged in to the SD‑Cloud portal within the inactivity period (default 365 days). After this period, the account automatically transitions to an Inactive state.

If another admin user with User Management privileges exists in the organization, they can resend the activation email. 

To resend the activation email:

1. Navigate to the SD-Cloud GUI > Admin > Users page.
2. Click More > Resend activation mail.

Note: Activation emails expire after 24 hours. 

If the only user with management privileges is inactive, or if the activation email still does not arrive, contact HPE‑Juniper support team for assistance.