Description

When attempting to replace a WAN Edge device using an existing device from the inventory, Mist does not display the correct SKU model. This leads to incorrect or missing replacement options during the device replacement workflow.

Symptoms

While trying to replace an SRX300 device, no available MAC addresses are shown, even though SRX300 devices are present in the inventory as unassigned.
 
In another scenario, while replacing an SRX1500, the system incorrectly suggests SRX300 MAC addresses as replacement options.The replacement workflow does not correctly match device SKUs with available inventory.

Solution

The issue appears to be related to incorrect SKU mapping within the Mist inventory system, causing mismatches between WAN Edge devices and inventory devices during the replacement process
 

As a workaround, instead of using the Replace WAN Edge feature add the replacement device using the claim code. This ensures that the device is correctly mapped to the appropriate SKU model.

Note: Issue is being investigated internally and will be fixed soon ( article will be updated once fixed ) 

Modification History

2026-05-30 : Article Created