Upgrade failed - Failed to transfer persistent data to new image
Error seen in MIST: "Failed to transfer persistent data to new image for version 7.0.1-1.r1"
This may occur for other versions.
If CLI logs are available, check for messages similar to the following:
Apr 12 02:23:48.920959 sn1234567890 ember[6660]: DEBUG Sent event of type SSRFWUpdateDataTransferFailed to Tank {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}Apr 12 02:23:48.932126 sn1234567890 ember[6660]: DEBUG got empty response from CIA {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}Apr 12 02:23:48.932521 sn1234567890 ember[6660]: DEBUG Sent event SSRFWUpdateDataTransferFailed "Failed to transfer persistent data to new image" {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}Apr 12 02:23:48.932926 sn1234567890 ember[6660]: ERROR pre-reboot data transfer failed. errors: phoenix failed: data transfer failed: data transfer failed: data transfer operation timed out {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}Apr 12 02:23:48.934633 sn1234567890 ember[6660]: ERROR failed to upgrade SSR firmware: pre-reboot data transfer failed. errors: phoenix failed: data transfer failed: data transfer failed: data transfer operation timed out {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}
Apr 12 02:23:48.920959 sn1234567890 ember[6660]: DEBUG Sent event of type SSRFWUpdateDataTransferFailed to Tank {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}
Apr 12 02:23:48.932126 sn1234567890 ember[6660]: DEBUG got empty response from CIA {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}
Apr 12 02:23:48.932521 sn1234567890 ember[6660]: DEBUG Sent event SSRFWUpdateDataTransferFailed "Failed to transfer persistent data to new image" {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}
Apr 12 02:23:48.932926 sn1234567890 ember[6660]: ERROR pre-reboot data transfer failed. errors: phoenix failed: data transfer failed: data transfer failed: data transfer operation timed out {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}
Apr 12 02:23:48.934633 sn1234567890 ember[6660]: ERROR failed to upgrade SSR firmware: pre-reboot data transfer failed. errors: phoenix failed: data transfer failed: data transfer failed: data transfer operation timed out {"request-id": "sn1234567890 /AAAA0aaAAA-000000", "ua": "python-requests/2.27.1", "operation-id": "11111111-2222-3333-4444-555555555555", "username": "admin", "queue": "user", "task-worker": 3}
Try again, or use USB re-image process
We found data transfer on some hardware will take longer than expected, due to hardware variations.
Versions released after May 2026, will have an increased timeout