Description

Welcome! This article provides a list of common Support tasks to be completed when you purchase a Juniper product.

Solution

Getting Started Checklist

 TaskAdditional Resources
Required:  ❒ Create user account   KB9946 - Create New User Login Account with Juniper Networks [juniper.net]
  ❒ Verify install base & registration information   KB9917 - How to: Juniper Networks Product Registration and Install Base Management [juniper.net]
  ❒ Activate software licenses (if purchased)  KB9861 - [Junos] License - Activate and Install [juniper.net]  
 
Suggested:  ❒ Purchase service contract (J-Care)   Support Guidelines and Policies > Juniper Services
  ❒ Confirm J-CARE entitlement (support coverage), registered install location, and warranty details   KB9807 - How to use the Serial Number Entitlement tool and analyze the results [juniper.net]
  ❒ Download software   Junos Software Versions - Suggested Releases to Consider and Evaluate
  ❒ Browse training courses   Free and self-paced training programs available
  ❒ Subscribe to receive security advisory alerts, product/application announcements, and articles updates   KB9890 - Subscribe to email notifications for Technical Bulletins (TSB), Security Advisories (JSA), and Knowledge Base (KB) articles [juniper.net]
  ❒ Create an enhancement request (ER)  
Resources:  ❒ Browse Technical Documentation (TechLibrary)   
  ❒ Search Knowledge Base  
  ❒ Join the Juniper Elevate Community  
  ❒ Search Problem Reports (PRs)  
Help:  ❒ Locate a reseller/partner
 
  ❒ Contact Juniper Support 
  ❒ Review Support Guidelines and Policies 
  ❒ Review Customer Care User Guide  

Modification History

2025-11-05: Removed the link to KB31031 [juniper.net], as this has been archived. Changed the Contact Juniper Support and Review Support Guidelines and Policies links to link to the actual site and not to the KB articles. Updated the link to Review Customer Care User Guide.

2024-08-21: Updated link to verify install base & registration information
2023-06-15: Updated link to subscription article
2020-12-31: Updated links; added article titles to KB links
2020-07-11: No changes.
2019-12-13: non-technical format changes.
2019-11-07: Updated missing hyperlink.
2019-09-11: Minor edits made.
2018-06-12: Updated links and added links for JTAC and Customer Care User Guides.
2017-10-24: Updated links to the tools in the Required section.
2017-10-17: Updated Required section per changes with new JAL system.