This article explains what all to check if the RCS option is not seen for any device when opening a JTAC ticket.

When opening a JTAC ticket, RCS option is not seen on the ticket.

Please check for the following:

1. Is the device for which you are opening the JTAC ticket associated with a JSI Account? You can check this under the Devices tab on the JSP portal to see if the IP address for this device is listed there.
2. Has any data ever been collected for the device on the JSP portal? You can check this from under JSP portal >> Inventory report >> Filter using the serial number or hostname of the device.
3. Is the LWC in CONNECTED state or even been connected? You can check this JSP portal >> Check if any data has ever been collected.

If all these are working, please contact JTAC for further assistance.

Note: For a ticket to be RCS enabled, the serial number for which the ticket is being opened must be associated with an JSI account and be listed under the JSP portal.