This article provides an overview of the Next-Gen Digital Assistant (NG DA) available in the Juniper Support Portal. NG DA is an intelligent, conversational AI interface designed to help customers quickly resolve support-related queries, access resources, and seek Juniper Product related assistance using natural language interaction.

You may benefit from using the Next-Gen Digital Assistant (NG DA) if you encounter any of the following situations:

• Have difficulty navigating the Juniper Support Portal to find relevant information

• Need quick answers to Juniper product troubleshooting or configuration questions

• Are searching for Knowledge Base (KB) articles or product documentation

• Have a requirement to download Junos software, trials, or evaluations

• Need assistance with RMAs, licensing, assets, cases, or service contracts

• Want to switch topics during support interactions without restarting the conversation

• Want a preference to interact with Juniper support in a non-English language

The Next-Gen Digital Assistant (NG DA) is designed to streamline and simplify customer interactions across the Juniper Support ecosystem through intelligent, conversational, and guided assistance.

View this video to know more. 

Conversational AI Support

• Accepts natural language queries without requiring menu navigation

• Understands context and maintains continuity across multiple queries

• Supports seamless topic switching within the same interaction

Troubleshooting & Knowledge Search Assistance

• Provides Juniper-specific troubleshooting guidance

• Searches publicly available sources, including:

  • Product Documentation

  • Knowledge Base (KB) Articles

• Enables users to:

  • Ask topic-specific questions

  • Provide a KB Article ID for retrieval

  • Request summaries of KB articles

Software Downloads

• Generate Enterprise Hub access tokens that are sent to the registered email.

• Access product software downloads.

• Explore trials and evaluations:

  • vSRX EVAL

  • CN2 Trial

  • cRPD Trial

  • vQFX EVAL

• View Suggested Junos Releases.

RMA Assistance

• View RMA status.

• Create new RMAs.

• Request RMA visibility for self or colleagues.

• Escalate RMAs using guided steps.

• Retrieve return instructions.

• Request replacement waybill (via Live Chat Agent).

• Find RMA return locations.

License Assistance

• Check license entitlement.

• Resend license activation emails.

• Access license activation guidance.

• Retrieve instructions for:

  • License key transfer

  • License installation

Asset Information

• View asset details.

• Update install base (via Admin Case creation).

• Request asset visibility.

• Check End-of-Life (EOL) and End-of-Support (EOS) information.

• Access general product and asset information.

Account Assistance

• Request portal access for colleagues.

• Update user profile information.

• Change or reset passwords via the User Registration Portal.

Case Assistance

• View case details.

• Create new support cases.

• Request or manage case visibility.

• Re-open eligible closed cases.

• Escalate existing cases.

Service Contracts

• Request service contract visibility.

• Resend service contract welcome letters.

Multilingual Support

• Supports 10 languages: English, French, Italian, German, Spanish, Chinese (Simplified), Dutch, Korean, Japanese, Portuguese

• Automatically detects and responds in the user’s preferred language 

For any questions related to Next-Gen Digital Assistant (NG DA), please reach out to [email protected]

2026-04-13: Initial Publication

2026-04-17: Minor, non-technical changes

2026-04-22: Added NGDA video

KB36240 - Contacting Juniper Via Chat (Next Generation Digital Assistant) [juniper.net]