This article describes an issue where a policy deployment job in Security Director Cloud or Juniper Security Director (On-Prem) fails with a blank error message, even though the commit operation is initiated on the managed device.

When deploying policies to certain devices (for example, SRX1600), the policy deployment job fails with a blank error message in Juniper Security Director.

Observed error:

Error Type: Commit Error  
deploy failed with error: []

Increase the Confirmed Commit Timeout value in Security Director On-prem to allow sufficient time for the device to complete the commit.

Steps:

1. Log in to the Security Director Cloud or On-Prem portal.

2. Navigate to Administration > Organization.

3. Increase the Confirmed Commit Timeout value.

   • Default value: 60 seconds

   • Recommended value (example): 120 seconds or more

4. Save the changes and redeploy the policy.

After increasing the timeout, the policy deployment should complete successfully.