When we launch the collection on a set of devices, we only receive the counters from the management interface, but no others:

When the same query is made on another set of device, we do receive the counters from all interfaces.

All the equipment has the same telemetry configuration, and when we request the other sensors, it works fine. This only happens with the interface counters.

error: communication failure with /re0/dot1xd-agent/

  1. The producer app is either down or unresponsive

    Run "show system processes node <node> | grep <app>" to check if app is running

    Run "show system application app <app>" to check the state of the app

  2. If there is a change in mastership recently, please wait for the switchover to complete for the app to be online

    Run "request chassis routing-engine master switch check" to check the status of switchover

show system applications app dot1xd-agent

Dec 10 09:46:00

Applications Information:

Application      : dot1xd-agent

Node          : re0

App State       : online 

App Weight       : 0

App Zookeeper Session : 4000004c7870082

Object Producer details

Producer ID      : 50341926

 Epoch ID        : 0

 Production Topic    : /Root/dot1xd-agent/10223819124804635887

 Producer State     : standby

The producer state of dot1xd-agent app is in standby state instead of active & hence the sensor logs are seeing issue with communication to same, which can impact counter info collection.

NPOA in MW:

• Try restarting the app & then check "App State” & "Producer State”.

request system application app dot1xd-agent node re0 restart

show system applications app dot1xd-agent

• If interface counter issue is not resolved after above, then try this.

request system application node re0 restart

• If its still not resolved, the try a complete reboot

request system reboot