This article explains what to do when after upgrading a test agent, the test agent shows as offline on the UI.

After upgrading the test agent to v4.6.0.11, the test agent shows in offline state on the UI.

Connect to the TA via serial or SSH(if enabled)

Open a root shell: https://app.netrounds.com/static/4.6.2.29/support/testagents/config-console/ta-config-from-console.html?highlight=root#root-shell

Follow the steps mentioned here to get to the root shell. If you have not changes the root shell password already, it should be onlyfordebugaccess

Run the following commands:

echo 'tls-cipher "DEFAULT:@SECLEVEL=0"' >> /config/openvpn/netrounds.conf

systemctl restart [email protected]

Once this is done, the TA should be online.

Once online, please upgrade to 4.6.0.19 which is the latest in the SaaS now.

If this does not work, please re-install the test agent and add it back.