Description

This article describes possible reason why onboarding may not work when trying to onboard SRX to an environment after releasing from a different one.

Symptoms

Device onboarded to one environment > Release and onboarded to another environment 

Device does not show up in inventory after adopt to new environment. 

Solution

This is an expected behaviour as per mist design due to security purposes. 

Please contact JTAC and refer this KB. 

Modification History

2025-12-20 : Article Created