Description

After performing a silent installation of the JSA console, the Web UI cannot be accessed using the ai_admin_password variable value specified during the installation.

Symptoms

  • Attempts to log in to the JSA Web UI with the Admin account fail.
  • No explicit error message is displayed during authentication.
  • The Admin password defined in the silent installation (ai_admin_password) is not applied correctly.

Solution

In some cases when JSA is being installed using auto-install methods, the Admin password is not being set properly. When this occurs, the Admin user will try to login to the QRadar web interface, though authentication will fail without specifying any error. System admins will then have to manually update the Admin password in the QRadar host CLI.

Workaround

1. Restart Tomcat

Run the following command: 

systemctl restart tomcat
 
In some cases, this resolves the issue. 
 
2. Reset Admin password via CLI

If restarting Tomcat does not resolve the problem, reset the Admin password by running:

 
/opt/qradar/support/changePasswd.sh -a
 
3. Restart Tomcat After Password Reset
 
If the password reset alone does not work, restart Tomcat again after changing the password:
 
systemctl restart tomcat
 
 
 
Note: Ensure that the password is not set with a space after the = character when defining ai_admin_password during installation.

Modification History

2025-12-11 : Article Created