Technology: SD-WAN

Devices: SSR1500

When trying to upgrade SSR firmware to 6.3.6.6-sts, the upgrade progress keeps getting failed at 90% with the error

Thanks,

ERROR

SSR firmware download failed: Failed to download supplementary packages for SSR upgrade for version 6.3.6-6.sts

Model

SSR1500

Reason

OC FWUPDATE DOWNLOADFAILED

Workaround

Applicable to SSR nodes running with 128T-hardware-bootstrapper-1.101.2-1.el7.x86_64

Manually downgrade the bootstrap package on the failed node [128T-hardware-bootstrapper-1.101.0-13 ]

This requires console access to the SSR device. Once done the upgrade should be seemless

It is recommended to involve JTAC for this activity.