Description

This article explains how to fix the issue if adding SDInsight as Log collector is failing with the error "Unable to connect to Log Collector.Please check Log Collector Type/ IP chosen".

Symptoms

This issue will occur when there is no reachability from Junos Space to the SDI with TCP Port 9200

To troubleshoot the issue, please check the port reachability to SDI from Junos Space CLI using the below command:

 

[root@space-005056a94ce0 ~]# nc -v <SDI IP> 9200
Ncat: Version 7.91 ( https://nmap.org/ncat )
Ncat: TIMEOUT. 

If it is not connecting, please follow the steps mentioned in the solution section.

 

 

Solution

Please check if there is any firewall blocking TCP port 9200. 

If no firewall blocking in between, please follow the below steps to fix the issue:

 

  • Login to SDI as user admin
  • Enter the application configuration mode.

user:Core# applications 

 

  • Disable Security Director log collector.

user:Core#(applications)# set log-collector enable off 

 

  • Enable Security Director log collector.

user:Core#(applications)# set log-collector enable on

If you are still facing the same issue, please contact JTAC for assistance

Modification History

2025-10-22 : Article Created