Description

When trying to claim a switch to an ORG it fails with the error "there is a duplicate". When looking in the inventory the switch is not being listed there.


Symptoms

A customer reports not seeing a switch in the inventory:

 

However, from JTAC side we could see it correctly:

 

Solution

Customer indicates after he re-logged in to Mist he started to see it correctly. 

The device was correctly present in the Mist inventory. The issue was likely caused by a temporary browser session or cached data inconsistency. Logging out and back in refreshed the session and resolved the display issue.

 

Modification History

2025-10-17 : Article Created
2026-06-09 : Hid customer sensitive data from the images and improved the solution text.