Users may experience a failure in the SRX policy version rollback feature within Security Director Cloud (SDC). When attempting to initiate a rollback via the SDC GUI, the interface may become unresponsive, displaying a continuous loading spinner and preventing further action.

This issue can disrupt operational workflows, especially during critical incidents where timely policy rollback is essential.

• GUI hangs with a persistent spinning circle during rollback attempts
• Rollback action is not completed
• Manual rollback via device CLI becomes necessary

Verification steps: 

Perform the following checks:

1. Verify the device status is UP and InSync within Security Director
2. Attempt the rollback using a different SDC user account
3. Try performing the rollback using an alternative web browser
4. If possible, test the rollback functionality with other security policies to determine whether the issue is isolated to a specific policy

If the issue persists after performing the above checks, please contact the JTAC team for further investigation and support.