Description

When the user tries to display OSPF routes via testing tools > OSPF > Database > Self > false, that returns the following error “Please send wan edge log to mist and contact support with an OSPF error”. In this case, the true option worked fine.

Symptoms

Customer behavior: Unable to properly display routes


log:

128T-cloud-intel-agent[10313]: ERR failed to get rows: failed to unmarshal ospf database json: json: cannot unmarshal number into Go value of type ospfdatabase.VrfObject .

Solution

This is a known issue that has been committed to be fixed by development.  Please reach out to your sales team for the following:

  1.  to enable remote shell for you so you can check the routes via PCLI
  2.  to track the defects for fixes: MIST-156235 and WAN-4377

Modification History

2025-09-29 : Article Created