This KB article will help you with steps to onboard device on JSI cloud.

Unable to onboard device on JSI Cloud

Note: Before you adopting a device on JSI Cloud, ensure that: The device can reach the gateway and If a firewall exists between Juniper Support Insights and the device, configure the firewall to allow outbound access on TCP ports 443 and 2200 from the management port of the device. The device can connect to the Internet by pinging the IP address 8.8.8.8.

To adopt a device:

1. Click Organization > Inventory.
2. The Installed Base tab of the Inventory page appears.
3. Click Adopt Switches, Adopt Routers, or Adopt WAN Edges depending on the type of device you want to adopt.
4. Alternatively, click Adopt Switches, Adopt Routers, or Adopt WAN Edges on the Switches, Routers, or WAN Edges tabs respectively.
5. The Device Adoption page appears. This page contains the outbound SSH configuration that is required for the device to establish a connection.
6. From the Device Adoption page, click Copy to Clipboard to copy the CLI configuration statements.
7. Access your device using Telnet or SSH, and log in to the device in configuration mode.
8. Paste the contents of the clipboard and commit the configuration on your device.
9. The device connects to Juniper Support Insights and can be managed by the application.
10. After you adopt a device, you can verify the device's connectivity with the application by running the following command on the device:

labroot@jtac-lab-device> show system connections | match 2200               

tcp4    0   0 10.x.x.x.59513              54.x.x.x.2200              ESTABLISHED

labroot@jtac-lab-device> show system commit 

0  2025-09-23 08:58:51 IST by ai-prod-jsi via netconf

  obssh cfg update

labroot@jtac-lab-device> show log messages | no-more | match jsi  

Sep 23 08:58:36 jtac-lab-device mgd[9121]: UI_COMMIT: User 'ai-testprod-jsi' requested 'commit' operation (comment: obssh cfg update)

Sep 23 08:58:54 jtac-lab-device sshd[9538]: Accepted publickey for ai-testprod-jsi from 54.x.x.x port 2200 ssh2: RSA SHA256:cg7+XvOElx.s.fsdf.dfg.dv

11. After device got discovered, you can assign device to specific site.

If you face any further issues, please contact JUNIPER JTAC Support for assistance.