This article describes a solution if websites are not accessible.

In our SDWAN network, the websites are not accessible from the SSR, even though we can ping the global DNS using the ping tool.

This issue can occur when the non-working router has no DNS server configured. In contrast, the working router had a Conductor-assigned DNS IP (169.254.127.126) present in /etc/resolv.conf.

To resolve this issue, configure DNS settings through the conductor for all routers. Once configured, the conductor will automatically assign a managed DNS IP, which you can verify in /etc/resolv.conf (it should display an APIPA address).

2025-09-11 : Article Created

2025-11-17:Minor edits and changed visibility