I am a 3rd party consultant, can I sign up for a user profile?I manage support cases for our customer and need to open a case.I need a user profile to open cases for my customer.
Third party consultants or administrators who are managing support cases on behalf of a Juniper End Customer can sign up for a user profile with Juniper Networks. Refer to Create New User Login Account with Juniper Networks for step-by-step instructions.
When signing up as such, you must enter your own company name in the Company Name field so that it aligns with the corporate email address that you will be using to register. Then, provide your company's address in the registration as well.
On the page where you are asked to select what to use in your registration, select Use a Product Serial Number or Software Support Reference Number, then input the details in the corresponding field. Obtain the Product Serial Number or Software Support Reference Number (SSRN) directly from the Juniper End Customer for whom you are managing support cases.
In scenarios where your registration is declined because the serial number or SSRN you used is registered under a different company name than yours, a letter of authority is needed to establish valid relationship between you and the Juniper End Customer whom you are managing support cases for. Contact Customer Care for further assistance.
For Resellers (Partners), sign up through Partner Center. For further assistance, contact the following Channel Support team depending on your region.
Americas[email protected]Europe, Middle East, and Africa[email protected]Asia Pacific[email protected]
07-Aug-2025: Initial creation