This article provides information about the common reasons new user registrations are declined and the steps to request reconsideration.

What's the status of my registration?

I signed up for a profile but I got declined.

Why is my registration for a profile declined?

User registration not approve

External Users who sign up for a user profile with Juniper Networks may be declined due to the following reasons.

• You are using a public domain email address.

During the registration process, when the system recognizes a public domain, users are advised that their registration will be auto-declined, except for Guest Users. The user will then need to contact Customer Care for assistance.  When contacting Customer Care, make sure to provide the reason why you want to create a user profile (e.g. Access the learning portal, personal use, etc.) Note that public domain email addresses are only accepted for Guest user, Evaluation user, and profile creation for access to EngNet, vLabs, & other JCL Tools. Public domain email addresses cannot be used, when signing up for an End User or Customer user profile.

• Your Company Name and Email Domain do not match.

When signing up for a user profile, the Company Name you insert should match the email domain you are using. For example, if you entered ABC Company in the Company Name field during registration, your email domain must also reflect that you are working for ABC Company. Ideally, your email domain should look something like [email protected] or [email protected]

For users who are signing up for personal use and are using a Public Domain, enter the company name as Personal Use - First and Last Name.

• Your Address is incomplete

When signing up for a user profile, your address must be complete. Include details such as street, city, state, zip code, and country, whenever applicable.
For users who are signing up for End User or Customer profiles, please use your complete company address.

How to have your registration reconsidered?

For assistance in addressing the decline reasons above and have your registration reconsidered, contact Customer Care.

Note: Per company policy, registration from an embargoed country is not allowed and will automatically be declined. For questions about the details of why your user registration has been declined, you may contact Juniper's Compliance Team at [email protected].

07-Aug-2025: Initial creation.