Description

Network-Admin user is unable to access the Firmware Upgrade tool to schedule upgrades from the Organization Settings.


Symptoms

  • Admin users cannot access Firmware Upgrade tool to schedule upgrades from the Organization Settings.
  • Only super-user can access it.

Solution

I was doing some testing about Mist Administrators access, and found out that "Network Admins" don't have access to Organization -> Settings, only "Super Users".

 

However, Network-Admin users can use the Firmware upgrade tool from here: Organization -> Site Configuration -> <Select Site> -> Firmware Upgrade -> Switches -> add upgrade.

More details about admin roles:

https://www.juniper.net/documentation/us/en/software/mist/mist-management/topics/ref/admin-roles.html

Modification History

2025-07-31 : Article Created