Description

"WAN Edge App package Install Failed" event reported every 10 minutes on the WAN Edge Insights page.

 

APPIDD_APPPACK_INSTALL_RESULT: Application package install result(Install Application package and Protocol bundle failed (Please download application package first) )

 

Symptoms

After an abnormal SRX reboot (power outage/ process crash etc), App package Install Failed event might popup and stay until the Admin takes manual action.

Solution

From the Primary node of the Cluster:

 

request services application-identification download

 

To check the download status:

 

request services application-identification download status

 

Once the download is complete, run the below command for installing the downloaded package:

 

request services application-identification install


To check the Install status:


request services application-identification install status


This will download/update the App Package on Primary and the same will be pushed/propagated to the Secondary node and will take care of the Event generated related to the App Package Installation.

Modification History

2025-07-31 : Article Created

Related Information

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