Description

Conductor has been upgraded successfully from 6.2.x to 6.2.x. When we try to download the ISO image for the routers from Authority --> Routers --> Software Lifecycle --> Download, it doesn't list any version in the dropdown.

Symptoms

SSR ISO image file Version not seen in the dropdown available at Authority --> Routers --> Software Lifecycle

 

The below errors are seen in the /var/log/dnf.log of the router.

 

2025-06-26T12:10:58Z DEBUG not found deltainfo for: 128 Technology Release CentOS 7.5 Dependencies

2025-06-26T12:10:58Z DEBUG not found updateinfo for: 128 Technology Release CentOS 7.5 Dependencies

2025-06-26T12:10:58Z DEBUG 128t-authenticated-release-deps-centos-7-5: using metadata from Thu 12 Jun 2025 01:40:19 PM UTC.

2025-06-26T12:10:58Z DDEBUG repo: downloading from remote: ember-alpha, _Handle: metalnk: None, mlist: None, urls [u'https://njebc4puht8i:[email protected]/artifactory/rpm-ember-alpha-local'].

2025-06-26T12:11:27Z DEBUG Cannot download 'https://njebc4puht8i:[email protected]/artifactory/rpm-ember-alpha-local': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried.

2025-06-26T12:11:27Z DDEBUG repo: downloading from remote: ssr-proxy-rpm-deps-beta, _Handle: metalnk: None, mlist: None, urls [u'http://127.72.72.72:7272/ssr/rpm-128t-deps-beta-local/CentOS/7.5/'].

2025-06-26T12:11:27Z DEBUG Cannot download 'http://127.72.72.72:7272/ssr/rpm-128t-deps-beta-local/CentOS/7.5/': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried.

2025-06-26T12:11:27Z DDEBUG repo: downloading from remote: ssr-proxy-rpm-deps-alpha, _Handle: metalnk: None, mlist: None, urls [u'http://127.72.72.72:7272/ssr/rpm-128t-deps-alpha-local/CentOS/7.5/'].

2025-06-26T12:11:27Z DEBUG Cannot download 'http://127.72.72.72:7272/ssr/rpm-128t-deps-alpha-local/CentOS/7.5/': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried.

2025-06-26T12:11:27Z DDEBUG repo: downloading from remote: 128t-authenticated-alpha, _Handle: metalnk: None, mlist: None, urls [u'https://njebc4puht8i:[email protected]/artifactory/rpm-128t-alpha-local'].

Solution

In networks that do not have internet access, routers are configured to override the source-type setting and retrieve software directly from the conductor.

 

In the GUI, set router > system > software-update > repository > offline-mode to true.

 

From the PCLI:

 

config

  authority

    router

      system

        software-update

          repository

            offline-mode true

          exit

        exit

      exit

    exit

  exit

exit

 

On a system that has internet access, use the ISO Download procedure to download the 128T-6.2.x-xx.sts.el7.OTP.v1.x86_64.iso software package using the below command.

 

cd /tmp/

# curl -O -L -u username:access_token https://software.128technology.com/artifactory/list/generic-128t-isos-release-local/6.2/128T-6.2.x-xx.r1.el7.OTP.v1.x86_64.iso

 

Import the 128T-6.2.x-xx.r1.el7.OTP.v1.x86_64.iso package onto the conductor using the import iso command.

 

import iso filepath /tmp/128T-6.2.x-xx.r1.el7.OTP.v1.x86_64.iso

 

Once the import has completed successfully, please navigate to Authority --> Routers --> Software Lifecycle and the version should be listed in the Download dropdown for the routers

 

Modification History

2025-07-16 : Article Created

2025-09-24: Minor edits and visibility changed.