This article explains what all to check when no logs can be seen for a device or device group on grafana

• No data seen in the Grafana.

Please check the following:

• Check if the device in question is added to a device group under Configuration >> Devices >> Check if the device is deployed.
• Check if the Device Group to which the device is added is in Deployed state from Configuration >> Device Group.
• Check if the playbook is running for the device group from Configuration >> Playbook >> Check if the playbook instance is running.
• If all if this is working as expected, check if you can see the device group pods in the CLI in Running state:

kubectl get pods -n healthbot | grep device

• If no device group pods can be seen, then they are in stuck state for which they need to be restarted.
• To restart the pods, please navigate to Configuration >> Playbook >> Edit the playbook >> No need to make any changes >> Click on Save and Deploy
• Once done, you should be able to see the devicegroup pods in the CLI.
• Wait for about 30 minutes and check if the data can be seen in the Grafana.

If all these check fine, then verify if the influxdb pod is in a healthy state.

Please contact JTAC in case the issue persists.