Description

When attempting to import a backup file for restoring, an error is exhibited in red font: "Invalid backup archive, please make sure the file that you are trying to upload is under 512M"


There is a software file size limitation of 512 MBs for the backup file. If the backup file is larger than this then you get the error and there is no way to reduce it.

Symptoms

An error is exhibited in red font: "Invalid backup archive, please make sure the file that you are trying to upload is under 512M"

Solution

 

The file upload size limitation exists only in the UI so you can manually move the file to the box via scp to resolve the issue.


  1. Open a connection to the console by using the root account with an SCP or SFTP application.
  2. Copy the configuration backup file to the /store/backupHost/inbound directory. Ensure that the permissions on the file are 755 and ownership is nobody:nobody.
  3. Log in to the Console UI.
  4. Go to Admin > System Configuration > Backup and Recovery. This will trigger a backup synchronization for the files in the inbound directory. The system will start processing the backup archive that was uploaded earlier. 
  5. Give it a few minutes and then close and reopen the Backup and Recovery window again to see if the files are listed again. 


Note: If the backup is not showing up, check if it was automatically moved by the system to the /store/backkuphost/invalid directory. If it is there, then it was either not the correct version, not made with the scheduled or manual backup in the UI, or came from a different product name etc. If you are not able to correct the issue, please open a JTAC case for further assistance.


Modification History

2025-07-10 : Article Created